Refund Policy

Thank you for trusting Branding Mate as your online marketing partner. We are committed to providing you with exceptional services and ensuring your satisfaction. However, we understand that circumstances may arise where a refund may be necessary.

Our policy has been devised to define the conditions under which we will be offering a refund. By registering for any of Branding Mate's services, you declare that you agree and accept all the terms and conditions outlined in the Branding Mate Refund Policy.

Full Refund Eligibility

If you request a refund within 24 hours of making the payment and before any services are rendered, you will be eligible for a full refund.

Partial Refund Eligibility

If you decide to cancel any of the chosen service(s) after 24 hours but before any substantial work has been completed, you may be eligible for a partial refund. The partial refund amount will be determined based on the work completed and the resources utilized up to that point.

  • Personal Information: We may collect personal information such as your name, email address, phone number, and postal address when you interact with our website, submit inquiries, or engage in our services.
  • Usage Data: We may collect non-personal information about your use of our website and services, including your IP address, browser type, device information, operating system, and browsing behavior.

Refunds Will Not Be Processed Under The Conditions

  • Customer’s change of heart.
  • Delay from the customer’s end.
  • The project is finished and uploaded to the server.
  • Requesting for more than what has been committed in the agreement.

Refund Request Procedure

To initiate a refund request, please contact our customer support team at info@brandingmate.co.uk. Provide details about your purchase and the reason for the refund request. We will review your request and respond within 4 working days with the outcome.

Processing Time

Once your refund request is approved, we will process the refund within 7 Working Days. Please note that the refund amount may take additional time to reflect in your account, depending on your payment method.

Please read our refund policy carefully and contact our customer support team if you have any questions or concerns. At Branding Mate, we strive to ensure your satisfaction with our services and look forward to assisting you with all your online marketing needs.

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